richreach.io is software company that specializes in enterprise software. Our flagship product, richreach.io is a cloud-based, distributed ERP software ecosystem that captures a wide-range of business operations that assist businesses to digitally transform.

From human resources to supply chain and logistics, our modules cover all business technological needs.

Our dynamic team is constantly growing and we are always on the lookout for talented individuals to join our ranks. If you are passionate, driven, and ready to make a meaningful impact, we encourage you to apply and become a part of our team.

Implementation:

• Collaborate with clients to understand their business needs and customize software configurations to meet their requirements.
• Assist in the setup and deployment of our software solutions, ensuring smooth onboarding for new clients.
• Deliver comprehensive product training to clients, both onsite and remotely.

Support:

• Serve as the first point of contact for client inquiries and provide timely and effective resolutions to issues.
• Troubleshoot technical problems related to our software and coordinate with the development team when needed.
• Document client issues and feedback to help improve our software and support processes.

Customer Success:

• Maintain ongoing relationships with clients to ensure they fully utilize the software’s capabilities.
• Identify opportunities to upsell or suggest additional features and modules.

Internal Collaboration:

• Work closely with the sales, development, and product teams to ensure client needs are met.
• Contribute to the creation of user guides, FAQs, and training materials.

• Experience: 2+ years in a software support, customer success, or implementation role.
• Technical Skills: Knowledge working with MS Office or Google Workspace. Familiarity with any web-based SaaS products and MySQL is a plus.
• Communication: Excellent verbal and written communication skills in [preferred languages, e.g., English and Greek].
• Problem-Solving: Strong analytical and troubleshooting skills.
• Interpersonal Skills: Ability to build and maintain strong client relationships.
• Education: A degree in IT, Computer Science, Business, or a related field is preferred

As a constantly growing and dynamic team, we are always on the lookout for talented individuals to join our ranks. If you are passionate, driven, and ready to make a meaningful impact, we encourage you to apply and become a part of our team.